Our arbitration service is now managed in-house by the PCA

The PCA has resumed direct management of dispute services, continuing its commitment to supporting tenant rights and ensuring consistent application of the Pubs Code.

If you would like to make a referral for arbitration, please refer to the 'What you need to know about Pubs Code arbitration' link below, along with further information about the recent changes to the management of dispute services.

We would like to express our sincere thanks to Ciarb for their outstanding work over the past four years.

Please note that if you are a party in an ongoing case opened before 28 Nov 2025, this transition will not affect your case and there is no need to take any action.