PCA Performance Measures

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The PCA publishes performance measures to demonstrate accountability, monitor performance and support continuous improvement. These measures are in place from 01 April 2025 and the PCA will report on them annually.

Correspondence and Enquiries

 

95% of enquiries and correspondence (excluding regulatory interactions with POBs and arbitration case correspondence) responded to within 15 working days.  

Arbitration Activity

In 90% of cases the PCA will appoint a person to arbitrate a dispute within 20 working days of acceptance of a referral and receipt of all relevant information from the parties.  

Publication of Awards 

1. For 80% of awards for publication, in accordance with the PCA publication policy, consent is sought to publish no later than 6 weeks from the date the award is issued.  

2. 80% of awards and summaries will be published according to the PCA publication policy within 6 weeks of receipt of all appropriate consents (or of expiration of timescale for consent).  

Breach Reporting 

95% of breach reports that are handled in accordance with the Breach Reporting policy will be published within 10 working days of the final outcome being issued. 

Extended Protection reporting

 

95% of extended protection information is issued within 10 working days of receipt from the previous POB.