Contact the Pubs Code Adjudicator
Contacting the PCA
While the PCA can provide information about the rights of tied tenants, the Pubs Code and its processes, we are not able to provide a casework service for tenants and cannot act on your behalf in a dispute with the pub company. Further details on our approach can be found in the What we do section.
It is important to remember that the Pubs Code sets out very strict deadlines connected with rights under the Code and for making formal referrals for arbitration to the PCA. It is the responsibility of the tied tenant and the pub company to ensure they are able to meet any applicable time limits. The PCA provides information about the Pubs Code, including deadlines, in its factsheets. The Code Compliance Officer (CCO) for each pub company is also available to answer your queries about your Pubs Code rights and any relevant time limits.
If you are complaining about a pub, we are sorry to hear you have experienced a problem. However, the PCA cannot look into complaints about pubs, such as service, food, or staff conduct. You can consider complaining directly to the pub. You may also wish to contact your local council to see whether it can help.
There are a number of ways to contact the PCA:
Referrals for arbitration
If you are a tied tenant and have a dispute with your pub company about whether it has complied with its duties under the Code, you may be able to refer the dispute for arbitration.
Find out more about the arbitration process.
General Enquiries
If you have an enquiry, you can contact the PCA in one of the following ways.
Online enquiry form
You can contact us by using the PCA Online Enquiry Form
You can also contact us directly via email to [email protected]
Telephone call back service
If you would prefer to discuss your enquiry, you can request a call back through our online enquiry form.
You can also call the PCA on 0121 345 1222 (standard call rates apply).
Postal address
You can write to:
Pubs Code Adjudicator
Office of the Pubs Code Adjudicator
4th Floor
23 Stephenson Street
Birmingham
B2 4BJ
The PCA receives and gathers a wide range of information, find out more about this here. The PCA treats all intelligence about the actions of pub-owning businesses seriously and all information received is given full consideration to determine any appropriate regulatory steps. The PCA cannot always tell individuals what they are doing with information received, as it may hinder action the PCA is taking, or may take in the future. For more information, please refer to our privacy notice.
Related content
Factsheets
Read more about Factsheets
Reporting information to the PCA
Read more about Reporting information to the PCA