Contact the Pubs Code Adjudicator
If you would like to provide evidence to the Stonegate investigation
The PCA is calling for evidence from current and former tenants of Stonegate who may be affected by the issues within the scope of the investigation. The PCA also welcomes evidence from any other interested parties who believe that they may hold relevant evidence. Further information can be found within our news article and frequently asked questions.
The evidence that tenants, and other third parties, provide may help the PCA to understand whether Stonegate complied with the Pubs Code, whether the issues identified were isolated or more widespread, and what impact any non-compliance may have had on tenants.
Please send relevant information to [email protected]
Alternatively, you can also send us information by post:
Pubs Code Adjudicator
Office of the Pubs Code Adjudicator
4th Floor
23 Stephenson Street
Birmingham
B2 4BJ
Please send evidence by 5pm on 12 August 2026.
The PCA recognises that tenants and others may be providing confidential information in this investigation, and will ensure this is treated with all due care and in accordance with her own legal duties to protect material that is sensitive, commercial or private.
There are a number of ways to contact the PCA.
It is important to remember that the Pubs Code sets out very strict deadlines connected with rights under the Code and for making formal referrals for arbitration to the PCA. It is the responsibility of the tied tenant and the pub company to ensure they are able to meet any time limits which apply to them.
The PCA provides information about the Pubs Code, including deadlines, in its helpful factsheets. The Code Compliance Officer (CCO) for each pub company is also available to answer your queries about your Pubs Code rights and any relevant time limits.
Referrals for arbitration
If you are a tied tenant and have a dispute with your pub company about whether it has complied with its duties under the Code, you may be able to refer the dispute for arbitration.
Find out more about the arbitration process.
General Enquiries
If you have an enquiry, you can contact the PCA in one of the following ways.
Please note: The PCA does not deal with complaints about pubs, including the conduct of staff or customer service. You may want to contact your local council instead.
Online enquiry form
You can contact us by using the PCA Online Enquiry Form
You can also contact us directly via email to [email protected]
Telephone call back service
If you would prefer to discuss your enquiry, you can request a call back through our online enquiry form.
You can also call the PCA on 0121 345 1222 (standard call rates apply).
Postal address
You can write to:
Pubs Code Adjudicator
Office of the Pubs Code Adjudicator
4th Floor
23 Stephenson Street
Birmingham
B2 4BJ
The PCA receives and gathers a wide range of information, find out more about this here. The PCA treats all intelligence about the actions of pub-owning businesses seriously and all information received is given full consideration to determine any appropriate regulatory steps. The PCA cannot always tell individuals what they are doing with information received, as it may hinder action the PCA is taking, or may take in the future. For more information, please refer to our privacy notice.
Related content
Factsheets
Read more about Factsheets
Reporting information to the PCA
Read more about Reporting information to the PCA